Welcome to the Vinchin Forum! This guide will help you quickly learn how to use the Vinchin Forum to ask questions and find the answers you need.

Here, you can resolve any questions regarding Vinchin's features. Please ensure that you adhere to the forum rules.

All official Vinchin posts will have the Vinchin Official tag or be initiated by verified Vinchin staff. Every Vinchin staff’s profile includes verified information. Please carefully verify information from unknown individuals in the forum.

If you are a paid user or partner of Vinchin Backup & Recovery, please contact your account manager to verify your account. Submit a ticket in the Tickets section for faster support. (Ticket section is only visible for subscribers and partners.)

For questions about licenses or pricing, please refer to our How to Buy page or contact our sales team directly at sales@vinchin.com.

If you encounter any issues while using the forum, you can contact the forum administrator, Nick, at nick.zhao@vinchin.com.

📋 Posting Guidelines

When posting for help, please describe your issue in detail, including the version of Vinchin Backup & Recovery you’re using, interface screenshots, and job logs. This will help us provide quicker and more accurate support.

🧭 Quick Navigation

Our forum is divided into the following sections: Installation & Configuration, VM Backup, Full Machine Migration, Public Cloud Backup, OS Backup, File Backup, Application Backup, Disaster Recovery, Expert Insights, Tickets, and Suggestions.

If you encounter issues during deploying Vinchin Backup & Recovery, please go to Installation & Configuration for resources or to post a thread.
If you would like to use Vinchin to backup VMs, please go to VM Backup for resources or to post a thread.
If you would like to use Vinchin to migrate VMs or cloud servers, please go to Full Machine Migration for resources or to post a thread.
If you would like to use Vinchin to backup data in public clouds, please go to Public Cloud Backup for resources or to post a thread.
If you would like to use Vinchin to backup operating systems, please go to OS Backup for resources or to post a thread.
If you would like to use Vinchin to backuo file servers and NAS, please go to File Backup for resources or to post a thread.
If you would like to use Vinchin to backup databases, Microsoft Exchange Server, or Exchange Online, please go to Application Backup for resources or to post a thread.
If you would like to use Vinchin to configure disaster recovery strategies (e.g., CDP), please go to Disaster Recovery for resources or to post a thread.
If you would like to read the blogs shared by experts, please go to Expert Insights.
If you are a Paid user or partner of Vinchin, you can submit tickets in the Tickets section for faster responses. If you can't find the Tickets section on the left, contact your account manager to verify your Vinchin account to have the permission.
For suggestions regarding Vinchin, please post in the Suggestions.

🏆 Membership Level

For details on the membership levels and upgrade conditions in the Vinchin Forum, please refer to our Membership Level Rules.

https://www.vinchin.com/forum/discussion/29-membership-level-rules

🏅 Achievement Badge

To learn how to acquire achievement badges in the Vinchin Forum, check our Achievement Badge Acquisition Guide.

https://www.vinchin.com/forum/discussion/30-achievement-badge-acquisition-guide

🔧 Error Troubleshooting

For software error troubleshooting, you can find an error collection here or search for specific error codes in the forum:

https://www.vinchin.com/forum/discussion/36-error-code-collection

We hope you enjoy your experience in the Vinchin Forum!