Environment

Add Agent

Error Message

Added successfully, but there is a client that has been already added.

Cause

The restored host has the same agent UUID as the original host, preventing the addition of its agent, even if the IP has been changed.

Resolution

Access restored VM and manually delete the uuid file.

  • If Linux, the uuid file is at /etc/backup_system/uuid/agent-uuid
  • If Windows, the uuid file is at C:\ProgramData\uuid\agent-uuid

Uninstall the Vinchin agent, then reinstall it and connect to Vinchin Server.

Change Password

Vinchin account password can be changed in Vinchin Membership system.

Go to Vinchin Membership System
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