Privacy Policy

This Privacy Policy for Vinchin ("we," "us," or "our"), describes how and why we might, collect, use, store, transfer, protect, and/or disclosure your personal information when you use our services ("Services"), including when you:

• Visit our website at https://www.vinchin.com/, or any website of ours that links to this Privacy Notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at marketing@vinchin.com.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include the following: names, phone numbers, email addresses, mailing addresses, job titles, usernames, passwords, contact preferences, contact or authentication data.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, language preferences, referring URLs, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as joint marketing partners, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we receive personal information about you from such platforms such as your name and email address. Any personal information that we collect from your social media account depends on your social media account's privacy settings. Please note that their own use of your information is not governed by this Privacy Notice.

We use your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may use your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may use your information to send you details about our products and services, the required product download or the license key for the purchased product , changes to our terms and policies, and other similar information.
• To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To fulfill and manage your orders. We may use your information to fulfill and manage your orders and payments made through the Services.
• To enable user-to-user communications. We may use your information if you choose to use any of our offerings that allow for communication (e.g. Vinchin Forum) with another user.
• To request feedback. We may use your information when necessary to request feedback and to contact you about your use of our Services to better understand how they are being used so we can improve them.
• To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. We may use your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. You can opt out of our marketing emails at any time.
• To protect our Services. We may use your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• For legal compliance. We may use your information to comply with legal obligations, enforce our Terms of Service, and protect our rights.

We only use your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

We do not process sensitive information.

We may share your data with agents, distribution, and reseller partners, and and other service providers who perform services for Vinchin or on our behalf and require access to such information to do that work.

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

Legal Requirements. We may disclose information if required by law, court order, or government regulation, or to protect our rights, privacy, safety, or property, and that of our users.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We do not knowingly collect, solicit data from, or market to children, nor do we knowingly sell such personal information. By using the Services, you represent that you are at the age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from Children has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

You have rights that allow you greater access to and control over your personal information. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If you have questions or comments about your privacy rights, you may email us at marketing@vinchin.com.

Vinchin websites may contain links to other web sites. Vinchin is not responsible for the privacy practices or content of such web sites as well as any information they might collect.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

If you have questions or comments about this private policy, you may email us at marketing@vinchin.com or contact us by post at:

F4, Block 8, National Information Security Industry Park, No.333 YunHua Road, High-Tech Zone, Chengdu, China. P.C.610015