Vinchin provides a complete set of pre-sale to after-sale technical support and service to guarantee customers the fluency of their user experience. Details are as follows:
Backup Plan Design
Before using Vinchin Backup products, a Vinchin Technical Engineer will help you to design one-to-one VM backup solution according to your actual environment.
Emergency Troubleshooting
If any malfunction happens to your backup software due to any unknown reason, Vinchin Support Team will respond you in very short time and provide you a corresponding solution to solve the problem.
Online Deployment Guidance
In case of user environment complex or user not sure how to deploy the backup system, Vinchin Technical Support Engineer can provide online deployment guidance.
Software Update Support
If you need to update your current software version, Vinchin Support Team will help you to update without any technical maintenance charges.
Supports in Help Center
Online Training
Vinchin Help Center offers kinds of video training for end users and channel partners at various locations around the world. The training includes Sales and Technical courses of how to sell or use Vinchin backup products to meet the needs of Vinchin channel partners, IT professionals, etc.. Anyone from any place can join our training via Online Video.
Knowledge Base & FAQ
Vinchin Help Center also offers professional online knowledge base & FAQ for customers to search and solve some common problems. Any error info that you meet during usage of Vinchin backup products will be listed in this Knowledge Base and corresponding solution will be found as well. We will keep supplementing and improving this Knowledge Base at the same time.
You can contact us for quick support via:
LiveChat
You can live chat with our Support Team via Skype, QQ, WeChat as well as social media chatings.
Call Us
You can make a phone call to Vinchin Customer Service line 400-9955-698, we will respond you in 1 min.
Email Us
You can send us an email to technical.support@vinchin.com, we will respond you in 1 hour.
Having problem with the usage of Vinchin product? Find your problem and solution here!
Don't know how to use Vinchin backup products by written documents? Get online video trainings here!
